Frequently Asked Questions
Everything you need to know about shopping with Shires Equestrian
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your equestrian gear and your delivery location.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn and unused items with original tags. Simply visit our returns portal to generate a shipping label and send your items back for a full refund or exchange.
How can I ensure I am ordering the correct size for my horse?
Each product page includes a detailed size guide. We recommend measuring your horse according to our 'How to Measure' instructions to ensure the perfect fit for rugs, bridles, and boots.
Are your products covered by a warranty?
Yes, all Shires Equestrian products come with a 12-month manufacturer's warranty against defects in materials and workmanship to ensure the highest quality for your sporting needs.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you offer international shipping?
Yes, we ship our equestrian equipment worldwide. International delivery times vary by country, and customs duties or import taxes may apply depending on your local regulations.